Pamela Douglas Spackman

When Pam’s need for surgery became a reality in the middle of a pandemic, she found confident, personalized care at Brigham City Community Hospital. Here's what she had to say about her surgical experience at Brigham City Community Hospital during the COVID-19 pandemic.

After realizing I wasn’t getting the care I needed from my provider in a neighboring town, I called Brigham City Community Hospital for advice on who their OBGYNs were. After discussing with other providers, they connected me with Dr. Stanton Bailey. Within minutes he personally called me back and wanted to meet with me later that day after his surgeries. To me, that meant a lot. After meeting with him that Friday, he scheduled my surgery for the following Wednesday.

Did anything about this pandemic make me fearful about having surgery? Absolutely not. I felt 100% comfortable. They screened both me and my husband upon entry to the hospital. The entire clinical team all washed their hands and wore the appropriate PPE—I had no worries.

At the time of my procedure, we were only allowed one visitor at a time. To me, it was fine, because that created less chaos in the waiting rooms.

If there are other people in our community who need a procedure or maybe putting care off, I would tell them that I felt 100% confident in the hospital. They took all the safety measures with the COVID-19 screening and evaluated my procedure beforehand. The safety level I felt was amazing.

Prior to this, I had just had another similar surgery in January at a different hospital. The care I received there versus at Brigham City Community Hospital was not even comparable. At Brigham City Community Hospital, the process was so smooth and the pre-op nurse was very thorough. I was never in pain or felt rushed like they were pushing me out before I felt comfortable. The whole staff explained everything prior to anesthesia so I knew what my discharge instructions were going to be ahead of time, instead of explaining them to me while coming out of anesthesia.

I felt like every employee was just “on point.” I kept a list of all the people who helped me because all of them deserve recognition for the excellent care they gave me and even my husband while he waited. It’s just the extra things that you never think matter to anyone, but they do.

As I said, I received an A+ service.