For visitors

As a result of the COVID-19 pandemic, we are living in unprecedented times. As a reaction to the pandemic, we have enacted visitor restrictions so that our patients, staff and community members can remain safe healthy. While we understand that these guidelines may affect certain parties who may not get to visit when and how they would like, we hope that those who would normally have been able to visit will understand the extreme importance of keeping their loved ones and our staff safe. As such, when visiting or planning to visit, please follow these guidelines:

• Visitors are limited to two per patient.
• Visitors must wear a mask at all times.
• Visiting hours run from 7:00am to 7:00pm.

If a patient or family member has an extenuating circumstance, we will work with them to accommodate their needs. Certain cases have born exceptions, including:

• Two parents staying with a pediatric patient
• Laboring mothers having their support person and one other visitor
• End of life conditions
• Emotional well-being situations

We appreciate your patience and support as we look to maintain a safe environment for our patients, colleagues and care providers. We encourage visitors to utilize technology to connect with their loved ones both in and out of the hospital. Thank you for supporting them at a distance during this challenging time.

Several units may have special visiting policies. Please ask your nurse about the visiting hours in your area. When you do have visitors, your sensitivity and courtesy to other patients is greatly appreciated.

While you are in the hospital, your visitors will have access to lounges nearby. Your sensitivity and courtesy in sharing these areas is important for everyone.

Visitors are welcome to dine in the hospital cafeteria, or vending machines are located nearby patient care areas. Cafeteria hours are as follows:

• Breakfast: 7:30am - 10:00am
• Lunch: 11:00am - 2:00pm
• Dinner: 5:00pm - 7:00pm

To promote health for patients, families, and staff, Timpanogos Regional Hospital is a smoke–free facility. We ask that you refrain from smoking inside the hospital.

At Timpanogos Regional Hospital, we utilize a phone service for interpretation needs. If you do not speak English, we will happily assist you by calling an interpreter.

With Timpanogos Regional Hospital’s high–speed, wireless Internet access, you have fast reliable access to browsing the Internet and email during your hospital visit.

To connect to Wi–Fi wireless, high-speed Internet service offered at Timpanogos, follow these simple steps:

1. Start with your Wi–Fi enabled device turned off.
2. Turn your device on and ensure that it is connected to the “Guest_Access” SSID / Network Name.
3. Launch your Web browser. You should see the “Guest_Access” Welcome Page. Select your connection option. If you do not see the “Guest_Access” Welcome Page, you may need to configure the SSID or Network Name to “Guest_Access”.
4. You are now connected and can launch your VPN, email or other Web software.

Timpanogos Regional Hospital provides pastoral care services for the spiritual and emotional needs of patients and their families. We understand how important this support means to patients and loved ones when facing the news of a new diagnosis or when dealing with the anticipation of death, grief and loss.

Sometimes our chaplains serve as facilitators of communication among patients, family members and our hospital medical staff and physicians. Chaplains are available to help with the following:

• Provide a listening ear
• Assist with tough decision-making
• Provide support in a strange place
• Provide a prayer, sacraments and devotional materials
• Contact local clergy and family
• Help with ethical consultation
• Assist with completing advance directives (living wills) and intervening on the patient’s behalf

The chaplain makes daily rounds and is available 24 hours a day to patients and staff. Although chaplains are not a “conventional” member of the healthcare team or of the patient’s family, chaplains can objectively provide crisis intervention counseling and support.

The pastoral care team supports area clergy in responding to the spiritual and emotional needs of patients and families. They respond to the needs of other caregivers and collaborate with them in their service to patients and families. In their communications with others, confidentiality is maintained and the patient’s right to privacy is upheld.