MountainStar Health
May 14, 2019

Two MountainStar hospitals are among only three in Utah and 460 hospitals nationwide to earn the 2019 Healthgrades Patient Safety Excellence Award™. This is the seventh time in a row that Lakeview Hospital has been recognized for exceptional patient safety, and the third for Mountain View Hospital. Lakeview also achieved the 2019 Outstanding Patient Experience Award™. These Healthgrades awards recognize hospitals that make patient safety a top priority and provide an outstanding patient experience.

“We are committed to keeping patients and their safety at the center of everything we do at MountainStar hospitals,” said Stephany Seuell, vice president of quality at MountainStar Healthcare. “These awards highlight the physicians, nurses and many others at Lakeview and Mountain View hospitals who are most effectively honoring that commitment as they take great care of patients, and their families too.”

The national recognition by Healthgrades places Lakeview Hospital in Bountiful and Mountain View Hospital in Payson among the top 10 percent in the nation for patient safety. That award confirms that medical and support staffs at both MountainStar hospitals are effectively ensuring safety and protecting patients from preventable complications during hospital stays. The additional excellence award emphasizes the exemplary dedication to ensuring positive experiences for patients at Lakeview Hospital.

“Consumers are becoming more involved in their own health care and are spending more time researching and selecting the right provider and hospital for their specific needs,” Healthgrades Chief Medical Officer Brad Bowman, M.D. said. “Healthgrades’ Patient Safety Excellence Award & Outstanding Patient Experience Award highlight the hospitals that are making patient safety and experience a priority and will help patients feel confident to make more informed decisions about their health care.”

2019 Patient Safety Excellence Award

During the 2015 through 2017 study period of patients in the Medicare population, Healthgrades found that patients treated in hospitals receiving the Patient Safety Excellence Award were, on average:

  • 9 percent less likely to experience an accidental cut, puncture, perforation or hemorrhage during medical care.
  • 9 percent less likely to experience a collapsed lung due to a procedure or surgery in or around the chest.
  • 64 percent less likely to experience pressure sores or bed sores acquired in the hospital.
  • 57 percent less likely to experience catheter-related bloodstream infections acquired at the hospital.

According to Healthgrades, this year’s assessment for the Patient Safety Excellence Award measured objective outcomes (risk-adjusted) for 14 patient safety indicators as defined by the Agency for Healthcare Research and Quality. It also reviewed the ‘Retained Foreign Object’ indicator, which is considered a “never” event and hospitals that report even one of these events are ineligible for the award.

2019 Outstanding Patient Experience Award

Lakeview Hospital is the only one in Davis County and among only five hospitals in Utah to achieve the 2019 Healthgrades Outstanding Patient Experience Award. This recognition also places it in the top 15 percent of 434 hospitals nationwide for patient experience.

As part of its analysis for this award, Healthgrades evaluated 3,449 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services, covering admissions from January 2017 through December 2017 to identify hospital performance in this area.

Methodologies for the 2019 Patient Experience and Patient Safety assessments and additional details about hospital performance can be found at Healthgrades reports are independently created; hospitals cannot opt in or opt out of the annual studies and do not pay to be rated.