Melissa Feser

When 11-year old soccer forward Ava was at practice, she felt her knee twist and heard a pop. She couldn’t walk on it.

Her mom Melissa knew that anytime there’s an injury to a knee, it can easily be something serious. She also knew that she wanted her to be seen by a qualified physician, fast. That’s why she brought Ava to Cache Valley Hospital’s Emergency Room.

“Our visit was quick,” said Melissa. “We didn’t sit in the lobby for no more than two minutes before we were brought back, and we were with the doctor within 10 minutes.”

“My experience at Cache Valley Hospital is always really good,” Melissa continues. “The staff is always quick and professional. They were also very age appropriate with Ava, focusing really well on treating and talking with her as a ten year old.”

Even though her sprain only required ice and a bandage, Melissa knew that she’d be leaving with peace of mind.

“I take my family to Cache Valley Hospital because of the convenience. Their wait times are short, and our past experiences there give us confidence in their ability to provide great care.” That same positive feeling is reflected in the patient satisfaction surveys that are distributed to Cache Valley Hospital patients after an ER visit. When compared with survey results from 173 emergency room departments throughout HCA Healthcare, Cache Valley Hospital’s ER team of 15 nurses and approximately eight primary physicians recently ranked No. 1 in patient satisfaction!

The photo of Ava was taken recently. Her wrist cast is from a different event.