Healthgrades names Mountain View Hospital a 2024 Patient Experience Award recipient
Mountain View Hospital-Payson outperforms 98% of U.S. hospitals in patient experience.
Payson, UT – Mountain View Hospital announced today that it has been recognized as a 2024 Outstanding Patient Experience Award™ recipient by Healthgrades, the leading resource consumers use to find a hospital or doctor. These achievements, along with numerous other accolades from Healthgrades for clinical quality, outpatient services, and overall performance, reflect Mountain View Hospital’s dedication to providing a high-quality care experience for all patients and place the organization among an elite group of hospitals nationwide to achieve this award.
"In receiving this prestigious award, we are not only honored but also affirmed in our commitment to prioritizing an outstanding experience for all who entrust us with their care. At Mountain View Hospital, fostering an exceptional culture is at the core of everything we do. From investments in state-of-the-art technology to robust processes and unwavering leadership commitment, we continuously strive to exceed industry standards and deliver the highest quality care possible," said Laura Malaise, Chief Nursing Officer.
Mountain View Hospital outperformed its peers–based on feedback from its own patients–in order to achieve the 2024 Outstanding Patient Experience Award. Survey questions focus on patients’ perceptions of their hospital care, from cleanliness and noise levels to medication explanations and staff responsiveness. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
To learn more about how Healthgrades measures hospital quality, visit healthgrades.com.
**To determine the leading hospitals for patient experience, Healthgrades applies a scoring methodology to ten patient experience measures using Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey data submitted by the hospital’s own patients. To learn more about how Healthgrades evaluates patient experience, see the complete Healthgrades Outstanding Patient Experience Award Methodology.