Patient information

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

We put patients first at Cache Valley Hospital. We sincerely care for every patient and their family members as if they were part of our family.

That means we will deliver high-quality healthcare while paying personal attention to you. We will do our best to anticipate and meet your individual needs while making you as comfortable as possible.

Each of us recognizes the importance of caring for the whole patient, and not only focusing on the health concern that brought him or her to our hospital. That's why we are committed to showing compassion and simple kindness whenever we interact with our patients and their families.

We are dedicated to high-quality care and healing.

MountainStar Health provides many unique programs and services. Patient care services at MountainStar Health provide both patients and families with quick, convenient emergency care, and the emotional, psychological, and educational support they need. A hospital can be a place where patients and visitors may be under great stress. Because of this, MountainStar Health spends a great deal of time and effort to create an environment that is safe and comfortable for its patients, visitors and guests. There are many policies and procedures in place to ensure safety. Patients and visitors will still need to take some precautions to safeguard their own well being.

• You will come in contact with many different people who will ask you the same type of questions several times. Please be patient, this is done to provide safe and effective care to every patient who walks through our doors.
• Please bring any past medical records you may have.
• If you or your loved one has any special needs, let your nurse know so that special considerations can be provided.
• Ask what to expect while you or your loved one is in the hospital
• If you have any questions for your doctor or nurse, write the questions down as you think of them, that way you will not forget them. When your doctor or nurse comes to see you refer to your list of questions.
• We want you to understand everything that we are doing for you or your loved one. If you did not understand the answer to your question, ask the person to explain the answer to you again until you understand.
• Please do not leave visiting children unattended.
• There are areas in the hospital that visitors cannot go into. Please read all signs in the area that you are in.
• You may hear what is called a “code” over the speakers. If you need to do anything special, your nurse will inform you.