In response to the COVID-19 pandemic, we have expanded our healthcare services into virtual care, offering telehealth appointments with many of our providers.

What is a telehealth visit?

This is a real-time, virtual visit with your provider simply using your existing mobile device or computer, from the comfort of your home, or wherever you may be. Depending on your needs your provider will determine whether a telehealth visit is right for you.

Supported platforms

Your provider will direct you to the platform that will work the best for your telehealth visit. Here are a few examples of supported platforms:

  • Patient Portal
  • Apple FaceTime
  • Google Duo
  • WebEx Meetings

Tips for a great experience

Once you’ve booked your telehealth visit, check out these tips to get the most out of your scheduled appointment.

Prepare your mobile device or computer

  • Check that the program you will be using to connect is fully updated
  • Open the program and become familiar with the features
  • Be sure you have adequate battery life
  • Close any unnecessary programs
  • Ensure your connection is strong – be it internet or a mobile service signal

Set up for quality sound

  • Find a quiet space where you are unlikely to be interrupted during your visit
  • Using earbuds with a microphone, or a headset, make it easier for you and your provider to hear each other

See and be seen

  • Be sure you have good lighting – use overhead lights and block lights from windows, which can cause glare
  • Position your camera correctly – place it at eye level so your head and shoulders are fully visible

Dress appropriately

  • For example, if your issue is with your arm, wearing short sleeves may help your provider see the concern you are describing

Decide if you need assistance

  • Sore throat? Need to show movement? You might need someone to help you by holding a flashlight, or your mobile device.

NOTE: if you are experiencing chest pains, shortness of breath, seizures or a head injury, call 911 or go to the ER immediately.


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